Refund policy

Returns & Refunds

We hope you love your Cheeky Peanut order. If there is a problem, please get in touch and we'll be happy to help.

Non-personalised items

If you purchase a non-personalised item online, you have the right to cancel your order within 14 days of receiving it. After telling us you wish to cancel, you then have 14 days to return the item.

Items should be returned unused and in their original condition. You are responsible for the cost of returning an unwanted item unless it is faulty, damaged or incorrect.

Personalised & Bespoke Items

Items made to your specifications or clearly personalised are not eligible for cancellation or return simply because you have changed your mind.

This includes products personalised with names, photographs, wording or other customer-requested details, and bespoke products made specifically to your requirements.

This does not affect your rights if an item is faulty, damaged, not as described or we have made an error with your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where possible, photographs showing the problem. We will work with you to put things right and, where appropriate, arrange a replacement, repair or refund.

Refunds

Once an eligible return has been received and checked, we will process your refund. Approved refunds will be made to your original payment method. Your bank or card provider may take additional time to process the refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If work has not begun on a personalised or bespoke order, we may be able to cancel it. Once production has begun, cancellation may not be possible.

Nothing in this policy affects your statutory rights under UK consumer law.